How to Become a Mail Order Pharmacy Technician in 2025
What Does a Mail Order Pharmacy Technician Do?
Mail order pharmacy technicians play a vital role in getting medications to people who need them, often serving those who live far from a traditional pharmacy or require a steady supply of prescription drugs for chronic conditions. This career offers a predictable work environment and focuses on accuracy and efficiency. If you like routines, organization, and helping people get their medications, a career as a mail order pharmacy tech might be a good choice.
So, what do they do all day? The main job of a mail order pharmacy technician is to process prescriptions that come in through the mail or electronically. This includes verifying the prescription information, entering it into a computer system, and then preparing the medication for shipment. Preparing the medication could involve counting pills, measuring liquids, or mixing compounds, all following strict procedures to make sure the correct dosage is dispensed. Attention to detail is critical in this role.
Another key duty is packaging and labeling the medications for shipping. Technicians carefully package the medications to prevent damage during transit and ensure they are labeled with the correct information, including dosage instructions and any necessary warnings. They may work with shipping companies to arrange for delivery. A lot of the job centers around inventory management, which involves tracking the amount of drugs on hand, ordering new stock when needed, and making certain medications are stored correctly. Good communication skills are important, too, as mail order pharmacy technicians often interact with pharmacists and other healthcare professionals to clarify prescription information or resolve any issues.
Mail order pharmacies offer several appeals. They often operate during regular business hours, which can provide more predictable schedules than retail pharmacies that may be open evenings and weekends. The work is often less customer-facing, focusing more on the technical aspects of prescription fulfillment. The role offers opportunities to develop specialized skills in areas such as automated dispensing systems and inventory control. For additional information about pharmacy careers, you can visit the American Pharmacists Association's website. American Pharmacists Association Homepage
Mail Order Pharmacy Technician Educational & Certification Requirements
Becoming a mail order pharmacy technician usually involves meeting certain educational and certification standards. Employers like to hire individuals with a solid foundation in pharmacy practices and procedures. A great starting point is obtaining a high school diploma or GED. This demonstrates a basic level of education necessary for grasping the concepts involved in pharmacy work.
Many community colleges and vocational schools offer pharmacy technician training programs. These programs provide a structured curriculum that covers topics like pharmaceutical terminology, medication dispensing, inventory management, and pharmacy law. Completing such a program can significantly increase your job prospects and prepare you for the tasks you'll face in a mail order setting.
Certification is another important aspect. While specific requirements vary by state, a nationally recognized certification, such as the Pharmacy Technician Certification Board (PTCB) certification, is highly valued by employers. To become certified, you'll typically need to pass an exam after completing a recognized training program or gaining a certain amount of work experience. Passing the PTCB exam shows that you have the knowledge and skills needed to work as a qualified pharmacy technician. You can check out the PTCB's website for more details. https://www.ptcb.org/
Gaining experience is also very helpful. Some mail order pharmacies offer on-the-job training programs. This training allows you to learn the ropes while working under the supervision of experienced pharmacists and technicians. Combine this with certification and a solid educational background, you'll have a greater opportunity for career growth in this field.
Step-By-Step Guide to Becoming a Mail Order Pharmacy Technician
Becoming a mail order pharmacy technician offers a slightly different career path compared to working in a traditional retail pharmacy. The focus shifts from direct patient interaction to processing prescriptions and preparing medications for shipment. If this sounds appealing, here’s a practical guide to help you get started.
Step 1: Meet the Basic Requirements
The first step is making sure you meet the minimum requirements, which usually involve a high school diploma or GED. Some states might have age restrictions too. You’ll want to check the specific requirements of the state where you plan to work.
Step 2: Complete a Pharmacy Technician Training Program (Optional but Recommended)
While not always mandatory, completing a formal pharmacy technician training program can give you a significant advantage. These programs provide a solid foundation in pharmaceutical terminology, medication safety, and pharmacy law. They also cover the specific processes used in mail order pharmacies. Look for programs that are accredited by ASHP (American Society of Health-System Pharmacists) for quality assurance. You can find more information on ASHP's website.
Step 3: Obtain Pharmacy Technician Certification (Often Required)
Many mail order pharmacies prefer or require their technicians to be certified. The most common certification is the Certified Pharmacy Technician (CPhT) credential, offered by the Pharmacy Technician Certification Board (PTCB). To become a CPhT, you'll need to pass the PTCB exam. The PTCB website has comprehensive info on eligibility requirements and exam content. PTCB
Step 4: Gain Experience (Consider an Internship or Entry-Level Position)
Getting some hands-on experience is invaluable. Look for internships or entry-level positions at mail order pharmacies or traditional pharmacies. This experience will expose you to the daily tasks of a pharmacy technician, such as processing prescriptions, preparing medications, and managing inventory. Starting in a retail setting can also be a good route, as the core skills learned will apply to the mail order setting.
Step 5: Apply for Mail Order Pharmacy Technician Positions
Once you have the necessary qualifications and some experience, start applying for mail order pharmacy technician positions. Tailor your resume and cover letter to highlight your skills and experience related to mail order pharmacy operations. Use keywords that appear in job descriptions.
Step 6: On-the-Job Training
Once hired, you'll likely receive on-the-job training specific to the mail order pharmacy's procedures and systems. Pay close attention during this training period and ask questions to ensure you fully comprehend the processes. This learning will make you a productive and valuable member of the team.
Step 7: Stay Up-to-Date
The field of pharmacy is always growing. Continue your professional development by attending workshops, reading industry publications, and staying informed about changes in pharmacy law and regulations. This helps you stay current and deliver the best possible service.
By following these steps, you can successfully begin a career as a mail order pharmacy technician and play a vital role in ensuring patients receive the medications they need.
How To Network As a Mail Order Pharmacy Technician
Networking can be a powerful tool for career growth as a mail order pharmacy technician. Many people think networking is only for executives, but it can benefit you at any stage of your career. It's about building relationships with people in your field to learn, get advice, and find opportunities. How do you begin connecting with others in this specialized area of pharmacy?
Start by attending industry events, even if they're virtual. Many pharmacy organizations offer webinars or online conferences. These events give you a chance to hear from leaders in the mail order pharmacy field and connect with other technicians. Ask questions during sessions and participate in online discussions. Look at the American Pharmacists Association homepage for event information.
Another great way to network is through professional organizations. Consider joining an association for pharmacy technicians or those specializing in mail order pharmacies (if one exists). Participating in committees or attending local chapter meetings offers great opportunities for networking. Use LinkedIn to connect with technicians and pharmacists working in mail order pharmacies. Join relevant groups and participate in discussions. Share articles and insights related to your work.
Don't underestimate the value of internal networking. Get to know your colleagues in different departments, like dispensing, fulfillment, and customer service. Learn about their roles and how they contribute to the overall operation. These connections can open doors to new opportunities within your company and provide valuable insights into the broader pharmacy landscape. Make time for lunch or coffee with your co-workers to build stronger relationships.
Actionable Tips & Resources For Aspiring Mail Order Pharmacy Technicians In 2025
Becoming a mail order pharmacy technician offers a stable career path with a growing need for qualified professionals. Many people find this a good fit because it often involves a predictable schedule and less direct patient interaction compared to a retail setting. To get started, focus on obtaining the right education and training. Most mail order pharmacies require technicians to be certified. Look into programs approved by your state's board of pharmacy or accredited by ASHP (American Society of Health-System Pharmacists). Completing a formal training program will give you a strong base in pharmaceutical calculations, medical terminology, and pharmacy law.
Once you have completed your training, passing the Pharmacy Technician Certification Exam (PTCE) from the Pharmacy Technician Certification Board (PTCB) or the ExCPT exam from the National Healthcareer Association (NHA) is the next step. Certification opens doors to more job opportunities and shows potential employers you have the skills needed to succeed. Consider joining professional organizations like the American Association of Pharmacy Technicians (AAPT) for networking opportunities and continuing education.
Many mail order pharmacies use specialized software for dispensing medications and managing patient information. Gaining experience with different pharmacy software systems will make you a more competitive candidate. Look for opportunities to practice your computer skills and learn about common pharmacy software. Also, develop strong communication skills. Even though you might not interact with patients face-to-face, you'll still need to communicate effectively with pharmacists, other technicians, and sometimes patients over the phone or through written correspondence. Polished written and verbal skills are a big plus. Many mail-order pharmacies are national companies. Be sure to visit the sites for CVS and Walgreens, even if just to research career needs.